JP Creative Technologies

Customer support

Tell us what happened.

Start with the product help page. If the answer is not there, send the exact message and a few details that let us understand and reproduce the problem.

Email supportBrowse product help

Faster answers

Include the useful details.

A clear report reduces follow-up questions and helps us get to the cause sooner.

  • Product name and version or build
  • Your Windows version
  • What you clicked, in order
  • What you expected
  • What happened instead
  • The complete error or status message

Support request form

Pre-release status: The secure form and attachment service are being connected and tested. Until then, email support@jpcreativetechnologies.com. Do not email files containing passwords, license keys, payment details, private filenames, or other sensitive information.

Planned attachments: up to five files; PNG, JPG, JPEG, WEBP, TXT, or LOG. SVG and 3MF will be accepted only for converter examples. Executables, scripts, archives, Office documents, HTML, and shortcuts will be blocked. Accepted files will be type-checked, malware-scanned, and stored outside the public website.

Before sharing a screenshot or file

Remove private details

Cover names, email addresses, license keys, payment details, personal paths, private filenames, and confidential artwork.

Use the support report

In Backup O'Clock, choose Settings → Maintenance → Create support report, then review the report before sharing it.

Keep payment data out

Never send full card details through email or the support form. Billing changes must use the secure payment provider.