JP Creative Technologies Help

Customer support

Tell us what happened.

Start with the product help page. If the answer is not there, send the exact message and a few details that let us understand and reproduce the problem.

Send a support requestBrowse product help

Faster answers

Include the useful details.

A clear report reduces follow-up questions and helps us get to the cause sooner.

  • Product name and version or build
  • Your Windows version
  • What you clicked, in order
  • What you expected
  • What happened instead
  • The complete error or status message

Use the support request form on this page so the product details and attachments stay with one request.

Support request form

Fields marked with an asterisk are required. Your request and any accepted attachments will be delivered privately to our support queue.

Tell us what you clicked, what you expected, what happened, and the complete message you saw.
Up to 5 files and 8 MB total. Allowed: PNG, JPG, JPEG, WEBP, TXT, and LOG. SVG and 3MF are allowed only for SVG to 3MF Converter examples.
Before sending: Remove passwords, license keys, payment details, private filenames, and other sensitive information. Files receive basic type and safety checks and are delivered to the private support queue; they are not saved in a public website folder.

Before sharing a screenshot or file

Remove private details

Cover names, email addresses, license keys, payment details, personal paths, private filenames, and confidential artwork.

Use the support report

In Backup O'Clock, choose Settings → Maintenance → Create support report, then review the report before sharing it.

Keep payment data out

Never send full card details through email or the support form. Billing changes must use the secure payment provider.