Status, logs, and support

Troubleshoot a failed backup.

Start with the exact recorded message. The latest log and drive check usually identify the next useful action.

Open Status & Logs

Select the affected routine and read the complete result rather than relying only on the Home badge.

Copy the wording and note whether the run was manual or scheduled.

Confirm the selected source still exists and use Drive Check to confirm the registered drive is connected and responsive.

Preview repeats the safe comparison and may show whether the condition has cleared.

Use Settings → Maintenance → Create support report, review it, and attach it with the exact steps that led to the problem.

Continue without a dead end

Still need help?

Include the product version, backup name, what you clicked, what you expected, and a reviewed screenshot or support report when useful.