Status, logs, and support

Understand Status & Logs.

The latest record separates the forecast from the work that actually happened and tells you what to do next.

Start with step 1 Search all help Features and planned pricing

Backup O'Clock Status and Logs page selected with fictional backups and detailed file counts for Family Photos — This image comes from a clean Windows demonstration copy with no customer data. Choose Enlarge screenshot to inspect the application.

Open Status & Logs

Select the routine first, then choose Status & Logs in the left navigation.

Read Run details

Confirm whether the run was manual or scheduled and compare the start, completion, total time, and latest verified-backup times.

Compare the file counts

Files scanned is the full protected set. New files copied and changed files replaced are the files written. Unchanged files skipped were already current.

Read Recorded checks

A successful complete-file check, Recovery Checkup, and Backup Passport update provide separate evidence about the run.

Follow Drive and next step

The final section reports current drive readiness and gives the next recommended action.

Continue without a dead end

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Send the exact message and what you already tried.

Include the product version, backup name, what you clicked, what you expected, and a reviewed screenshot or support report when useful.

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