JP Creative Technologies Help

Restore and recovery

Recover files on another Windows computer.

The protected files remain ordinary files and can be copied to a clean Windows computer even when the original PC is unavailable.

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1

Connect the backup drive to a working computer

Open the intended physical drive in File Explorer; its drive letter may differ from the original PC.

2

Open the routine’s destination folder

Selected folders retain their structure. Individually selected files appear directly in the destination.

3

Copy files to a new recovery folder

Use Copy rather than Move so the backup remains unchanged while you inspect the recovered files.

4

Read Backup Passport when needed

Turn on Hidden items and open _Backup-OClock → Portable-Recovery → READ-ME-FIRST.txt for saved recovery guidance.

5

Open and verify several recovered files

Confirm the recovered content before replacing originals, deleting anything, or rebuilding routines.

Continue without a dead end

Related help

Understand Status & Logs.→Restore and test backed-up files.→Troubleshoot a failed backup.→

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Send the exact message and what you already tried.

Include the product version, backup name, what you clicked, what you expected, and a reviewed screenshot or support report when useful.

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